Frequently Asked Questions
We take into consideration multiple factors when providing an estimated delivery lead time, including the current shipping climate, the handmade nature of our products, and industry-wide retail events. We aim to minimize any disruptions and will keep you informed at every stage, from purchase to delivery. Thank you for your understanding! If you have any further questions about our lead times, please feel free to get in touch.
While we’re in the process of enhancing our order tracking system, our Customer Experience team is here to offer the most comprehensive updates on your order status. We’ll also ensure you stay informed at key points, receiving email updates at significant stages, such as before your order reaches our Los Angeles distribution center, upon shipment, and when we’re preparing for delivery.
Any further inquiries? Feel free to connect with us through live chat or email.
For made-to-order items, you have a 10-day window post-purchase to modify your fabric or cushion fill preferences. Beyond this period, we’ll have to cancel your existing order and assist you in placing a new one, bearing in mind that such changes may extend your delivery lead time.
Please note that alterations to payment plan purchases are not possible even within the initial 10 days. If Shop Pay Installments were used for your order, we’ll guide you through the cancellation process and help you create a new order.
As for ready-to-ship orders, given their immediate dispatch status, modifications are not feasible.
To initiate any changes to your order, reach out to us at firstname.lastname@example.org, providing your order number and details of your request, and we’ll handle the rest.
For made-to-order items, cancellation is free of charge until they ship from our distribution center. However, if you cancel after it leaves the distribution center, a 10% restocking fee will be deducted from your refund. We’ll notify you about a week before your piece arrives, once production is complete.
As for ready-to-ship items, the cancellation window is brief, typically within a couple of days, as they are directly sourced from our distribution center inventory. If you wish to cancel a ready-to-ship order, please reach out to our team at your earliest convenience.
For cancellation requests or any inquiries related to cancellations, get in touch with us at email@example.com.
Certainly! We offer payment plans for orders ranging from $50 to $17,500 through Shop Pay Installments, in collaboration with Affirm.
To explore financing offers, simply click on the Shop Pay icon during checkout (you’ll need to create an account if you don’t have one). Opt for “pay in installments” as your payment choice. Shop Pay will prompt you with a few quick questions and generate personalized payment plans for your consideration. Review the terms and proceed to complete your purchase.
Please be aware that modifications to Shop Pay Installment orders are not possible. If you require any changes, reach out to our team at firstname.lastname@example.org—we’ll cancel your existing order and guide you through placing a new one.
Shop Pay creates installment plans either bi-weekly or monthly, depending on your profile and order total.
Bi-weekly plans come with no late fees or interest and have no impact on your credit score. Monthly plans, on the other hand, may have a 0-30% interest rate, which will be specified before finalizing your purchase. It’s important to note that late payments on monthly installments could potentially affect your credit score.
Eligibility for these plans is assessed through Shop Pay Installments in collaboration with Affirm.
No, Sofastudio furniture and slipcovers are exclusively available for purchase through our official website. Products bought from third-party resellers do not qualify for our warranty or adhere to our company policies.
We take pride in designing, manufacturing, and directly delivering our furniture, allowing us complete oversight of the entire production line. Our confidence in standing behind the integrity of our products stems from this end-to-end control. When a product is obtained through a reseller, this visibility is compromised, and we cannot fully ascertain the impact of their previous handling and care on the product’s future.
Certainly! If you’re considering a substantial order for a design project or business, you can explore our Trade Program or get in touch with us directly at email@example.com.
SHIPPING & DELIVERY
Shipping is entirely free, and we provide two delivery service choices—complimentary threshold delivery and white glove delivery, which incurs a fee of $100.
Opting for white glove delivery is advisable when ordering large items, such as a sectional, or when dealing with a challenging delivery path, such as a walk-up apartment building.
Indeed, we usually have ready-to-ship items that typically deliver within 2-3 weeks. To check the stock availability, click on the “Ready to ship” box on the product page or find a “Ready to ship” note near the product specs.
Please note that during sale periods, we request an additional 7-10 business days to ship your order. While we strive to meet the estimated 2-3 week delivery lead time, increased order volume may affect the dispatch timeline.
We provide two delivery services: complimentary threshold delivery and white glove delivery, which incurs a $100 fee.
With threshold delivery, your shipment will be left at the front door of your house or apartment by our delivery carrier. On the other hand, if you choose white glove delivery, our delivery carrier will bring your shipment into the room of your choice, unpack the product, and handle any necessary assembly. Additionally, the team will offer to remove the packaging, but it’s advisable to accept this only if you’re confident that you won’t be returning or exchanging the item, as returns without original packaging will be subject to a 10% restocking fee.
For large items like sectionals or if you’re dealing with a challenging delivery path, such as a walk-up apartment building, we recommend opting for white glove delivery.
The majority of our products are delivered through complimentary scheduled delivery. Our delivery partner will contact you to arrange a convenient time window. On the scheduled delivery day, they will bring the item to your doorstep.
Alternatively, you have the option to choose white glove delivery for an additional $100 during checkout. This mirrors the scheduled delivery process, but with the added benefit of our carrier bringing the item into your chosen room, unpacking it, and disposing of the packaging materials if you prefer.
Important to note: A signature is required for all deliveries (excluding those handled by UPS).
Ensuring accurate measurements of your space is a critical step in the order process, and it’s easy to overlook crucial details.
Take note of the height, width, and depth of doorways, hallways, stairwells, and elevators leading into your home, as these factors can significantly impact a smooth delivery. We recommend allowing an extra 1-2 inches for added flexibility.
It’s important to be aware that deliveries that don’t fit are subject to a 10% restocking fee. Carriers may decline delivery if they perceive that an item won’t fit, so taking the time to measure accurately is essential.
For larger items such as sofas, we rely on reputable third-party carrier partners. Meanwhile, for smaller items like slipcovers, we use UPS for shipping.
If the initially provided estimated delivery lead time is no longer suitable, kindly contact us at firstname.lastname@example.org at your earliest convenience.
We can accommodate free shipment holds at our distribution center for up to 30 days. If you require an extension beyond this period, a fee may apply.
In cases where your order has already departed our distribution center and is on its way to the local hub, our delivery partner can keep it at their facility for up to 30 days without incurring additional fees.
Important note: Orders held for the entire duration of a hold contract and subsequently canceled are not eligible for a fee refund.
In the unfortunate event that your item arrives damaged, please reach out to our team at email@example.com within 5 days of receiving the delivery, and we’ll assist you in obtaining a replacement.
If it’s only the slipcover that’s damaged, there’s no need to return the entire item. However, we kindly request that you send back the damaged slipcover once the replacement arrives, regardless of its condition. Analyzing returns provides valuable insights for us. The replacement parcel will include a pre-paid return label, and you can use the packaging to send the original slipcover back to our distribution center.
For information on international shipping options, kindly send an email to firstname.lastname@example.org. Please be aware that orders shipped outside the contiguous United States are considered final, ineligible for return, replacement, or exchange, and void of warranty.
MATERIALS & CONSTRUCTION
While our materials are sourced globally (including French flax, American and Austrian oak, etc.), the design process takes place in New York, NY. The final products are meticulously crafted in China, where we’ve established partnerships with two long-term, state-of-the-art production facilities—one of which we own ourselves.
Our supply chain is strategically structured to bring you the highest quality materials from around the world, coupled with the invaluable craftsmanship derived from decades of hands-on experience. Our goal is not to produce the cheapest product, but rather to provide furniture of the highest quality that your investment can afford.
Nobody understands your home better than you, and it’s your unique insight that can accurately determine which materials align with your lifestyle, family dynamics, or furry companions.
Anticipating occasional spills? Opt for fabrics that allow for spot cleaning and choose colors less likely to fade after washing. If your pets have a habit of treating sofas like scratching posts, consider fabrics with heavier weights and tighter weaves.
It’s essential to note that while these fabrics aren’t classified as performance fabrics and aren’t indestructible, we refrain from coating them in chemicals. From a health and wellness perspective, all our fabrics are life-friendly. Our natural and recycled fabric options withstand daily wear and tear admirably and are relatively easy to clean as long as you adhere to our care instructions.
Washed Cotton Linen stands out as our lightest fabric, cherished for its refreshing crispness, contributing to its status as one of our best-sellers. Its pleasantly lightweight nature naturally develops a subtle crimp and slight give during the weaving process.
As wonderful as these characteristics are, they may not be the best fit for our fixed collections like Aria and Olea, which feature slipcovers attaching to the underside of the frame using Velcro. A crinkly, slightly stretchy fabric may not showcase its best qualities when pulled taut and anchored into place.
Considerations of longevity also play a role. While Washed Cotton Linen boasts durability, excessive tugging, stretching, and Velcro use pose a risk for over-stretching, sagging, and tearing, especially given the lightweight nature of the fabric. As a result, we limit its availability to collections with slipcovers that hang freely.
Thread-Dyed Cotton Linen is a blend of cotton and linen, similar to some of our other fabric families. The primary distinction, as implied by its name, lies in the dyeing process. Unlike our other fabrics that are dyed after the weaving process, Thread-Dyed Cotton Linen involves dyeing each individual yarn before weaving the fabric sheets.
This method saturates every thread with pigment prior to weaving, resulting in striking color depth and variation. It allows us to offer a product that is both colorfast and relatively easy to care for.
Meridian Leather stands out as a distinctive nubuck leather, which we consider to be among the most luxurious leathers available.
Crafted from full-grain French hides, these hides undergo a drum-dying process for rich and deep coloration. Following that, they are meticulously hand-sanded for hours to achieve a irresistibly soft and remarkably worn-in texture. Describing it as just any leather would be akin to categorizing cashmere as merely any fabric.
Noteworthy is its suede-like quality, although it’s important to clarify that, unlike actual suede, Meridian Leather uses the top (stronger) side of the hide. These are full-grain hides—regarded as the highest quality leather in the market—double-stitched at every seam, designed for enduring durability and pleasure over an extended period.
We acknowledge that leather may not be everyone’s preference, and particularly, Meridian Leather might not appeal to everyone. It exhibits natural color variations and requires a bit more care than a cotton slipcover. However, if you’re seeking something less conventional, truly indulgent, and significantly softer than the typical shiny leather, Meridian Leather is sure to capture your heart.
Despite their strikingly similar appearance and feel, Feather Down and Poly Fill cushions share subtle distinctions. Our shredded Poly Fill is meticulously crafted to replicate the luxurious, sink-in sensation typically associated with feather-filled cushions. In fact, at times, it’s challenging to discern the difference.
Poly Fill comprises entirely vegan poly fiber, offering an animal-friendly alternative. On the other hand, Feather Down combines ethically-sourced feather, ethically-sourced down, and vegan poly fiber for a harmonious blend.
Both fills are loose, avoiding the rigidity of solid foam blocks, allowing the contents to shift and conform to your preferred comfort zones over time. Regular fluffing is highly recommended for both Feather Down and Poly Fill cushions to maintain their aesthetic appeal and ensure they retain their delightful plumpness.
As a predominantly vertically integrated company, we have the privilege of being highly selective about our vendor partnerships. Our distributor exclusively utilizes non-live-plucked down feathers, sourcing them as natural byproducts of the food industry. They undergo annual audits and inspections by the Feather and Down Association, ensuring compliance with ethical standards, and their certification is renewed each year.
Recognizing that Feather Down may not align with everyone’s preferences, we dedicate considerable effort to ensuring that our Poly Fill closely mimics the same luxurious feel.
Irrespective of the chosen fill, our cushions follow the same construction process.
Each seat cushion features a foam core, providing essential structure for durability and stability—ensuring you won’t sink too deep into your sofa. In addition to this, all seat cushions, whether filled with Feather Down or Poly Fill, include a substantial amount of vegan poly fiber. This soft and durable material contributes balance, even in the case of feather and down cushions, leaving a bit less than a third for your selected fill.
For Feather Down orders, the remaining loose fill comprises a 9:1 feather to down ratio to maintain the desired level of support. In the case of Poly Fill orders, this portion consists solely of more vegan poly fiber.
Back cushions, devoid of foam, are filled with a blend of 70% feather and down and 30% vegan poly fiber for Feather Down orders. Meanwhile, Poly Fill orders feature back cushions filled entirely with 100% vegan poly fiber.
“High-density foam” is a frequently employed material in furniture construction to provide structural integrity and stability. As a general guideline, the greater the density, the more enduring the foam—and consequently, your furniture—will retain its shape. Typically, a foam density of 23kg/m3 or higher is classified as high density.
Density refers to the measurement of mass per unit volume—essentially, how much material is packed into a given space. On the other hand, the “firmness” of foam is gauged by the amount of pressure needed to compress it. It’s important to note that two pieces of foam can share the same density while exhibiting varying degrees of firmness.
Can you explain the distinction between the “support layer” and the “comfort layers” of high-density foam in your cushions?
The “Support Layer” in all our cushions, positioned at the core, is crafted from high-density foam with a firmness of 35. This layer is designed to uphold the shape of the cushions over time, ensuring stability and a consistent surface for the loose fill.
In contrast, the “Comfort Layers” of high-density foam, which vary by collection, are less firm than the Support Layer. Their purpose is to provide a plush and comfortable seating experience.
For collections that prioritize a more upright posture or dining styles requiring additional structure, you may find the inclusion of “Firmness” or “Foundational” layers in the cushions.
However, even in collections without designated Comfort Layers, softness is not compromised—thanks to the presence of ethically-sourced Feather Down or Vegan Poly Fill, adding a touch of fluff to all our styles.
Regrettably, no. Our products are crafted according to collection templates, and we are unable to disassemble a style to sell individual pillows or cushions—this includes Olea’s charming round back cushions. While lumbar cushions are part of certain collections (Aria, Elias, Camino, and Devyn sectionals), Gabriel features additional arm pillows.
If you require a replacement cushion for a product you already own, feel free to reach out to our team at email@example.com, and we’ll gladly assist you with the inquiry.
Our frames are crafted from kiln-dried hardwood and reinforced with plywood, ensuring a sturdy and durable foundation. To enhance stability, the frames are further reinforced with corner blocking. The construction is completed with high-tenacity webbing and spring suspension systems for added support.
Absolutely! Modular sectionals are designed for versatility, allowing you to adapt and expand them according to your evolving needs. Add components until your sofa becomes expansively grand, or rearrange sections to create a chair and loveseat set. The possibilities are limitless!
If you’re interested in placing an order or obtaining a quote for individual components of a sectional, feel free to contact us at firstname.lastname@example.org. Please be aware that all individual modular pieces are considered special orders and are final sale—they cannot be returned or exchanged.
Absolutely! Every one of our sectional components is equipped with a zinc alligator clip mechanism underneath, enabling the ottomans to be easily detached and reattached.
Our slipcovers don’t come treated with any “protective” coatings such as water resistance or stain repellent. This intentional choice preserves the fabric’s integrity and minimizes exposure to unnecessary chemicals, ensuring your slipcover retains its natural qualities. As a result, occasional tender loving care is needed.
For natural linen and cotton slipcovers, dry cleaning provides the best and most consistent results, akin to caring for a high-quality linen suit. Everyday dust and dirt can be effectively removed with a vacuum, ideally using an upholstery attachment.
Machine washing is possible using cold water, mild detergent, and a vigilant eye. Ensure all zippers are closed to prevent catching on seams and tearing the slipcover. While we recommend washing each component consecutively for consistent color, it’s crucial to wash every piece separately to avoid damaging the material’s integrity. Overstuffing the machine or allowing fabrics to rub against each other can cause harm. Spot-cleaning is not universally suitable for all fabrics.
Recycled Faux Fur can be machine washed on a gentle, cold cycle (excluding units with an agitator) with air-drying recommended. Spot-cleaning is also feasible, depending on the fabric and the stain’s nature.
Accidents happen. When they do, it’s crucial to act swiftly by blotting excess liquid with a clean, dry cloth or removing standing spills, like ketchup, with a spoon. Avoid rubbing, as it can push the spill deeper into the fabric fibers, exacerbating the situation.
Spot-cleaning is a nuanced process and isn’t universally suitable for every fabric. Our hand-dyed linens (Light Weight Linen, Medium Weight Linen, and Washed Cotton Linen) are especially susceptible to fading and discoloration with spot-cleaning. In contrast, fabrics like our Thread Dyed Cotton Linen and Recycled Faux Fur respond well to spot cleaning within the confines of their care instructions.
In essence, your Sofastudio won’t maintain a picture-perfect appearance at all times—and that’s intentional! Slipcovers, unlike traditional upholstery, aren’t tightly secured and will shift as you sit on them. Natural, untreated fabrics will naturally develop wrinkles, creases, and a relaxed patina over time. While we embrace the casually chic style of our slipcovers, there are ways to uphold their tidy look without compromising their “artfully breezy” charm.
A steamer is a fantastic tool for effortlessly smoothing out wrinkles, providing both a neat appearance and a sense of relaxation. Even a compact handheld steamer can do the job effectively.
For any uneven skirts or slightly off-kilter seams, a bit of strategic adjustment (paired with your trusty steamer) can work wonders. Removing the seat cushions allows you to tweak the entire slip, ensuring it aligns with your preferences. Tuck any loose fabric into the frame to maintain a tidy and refined appearance.
It’s essential to understand that these aren’t your typical rigid, upright foam sofas. They’re designed to exude a relaxed, lived-in vibe—complete with a bit of shrugging, slouching, and signs of life. Embracing these characteristics is part of the charm. To maintain the plump and lofty appearance of your cushions, make a habit of giving them a good fluffing every now and then. Not only will this contribute to a longer-lasting and visually appealing sofa, but it will also ensure that the cushions wear in more evenly over time.
While our fabrics undergo rigorous testing to meet industry standards for colorfastness and fade resistance, it’s important to acknowledge that all materials experience some degree of fading over time. Notably, we refrain from applying any additional chemicals to our slipcovers, such as water or stain repellants, flame retardants, or sun protection.
To minimize the risk of accelerated fading, avoid placing your piece directly in the sun’s path or in close proximity to heat sources like radiators. Dark and highly pigmented colors tend to be more susceptible to fading as they absorb light and heat. Periodically rotating your cushions is another effective measure to promote even wear and maintain the vibrancy of your slipcover.
We take the precaution of pre-washing our fabrics during production to eliminate any surplus dye. Nevertheless, it’s normal to observe some subtle fading during the initial wash of your slipcover, especially when dealing with natural linen or cotton. Fabrics like our Light Weight Linen, Medium Weight Linen, or Washed Cotton Linen, which are pigment-dyed, can be particularly prone to fading in the wash.
Dark and vibrant fabrics contain a higher saturation of pigment in their fibers compared to lighter, more subdued tones. Therefore, encountering a bit of runoff during the first wash at home is not uncommon. Consider it akin to the process recommended for a good pair of dark denim jeans—washing them in cold water before wearing to remove excess dye, set the color, and prevent color transfer.
Periodically, give your Meridian Leather a quick brush to evenly distribute its natural oils, preserving its luster and decadent texture.
Using a brush with soft bristles designed for nubuck is recommended for regular upkeep. Brush the leather in both directions for about five minutes to effectively maintain its quality. This method is also ideal for removing everyday dust and dirt.
For more stubborn dirt, a brush with coarser bristles, such as brass wire, can be employed—ensuring it is still designed for fine leather and avoiding harsh materials like steel wool.
In case of spills, promptly soak up standing liquid with a clean, dry cloth, and gently dab to prevent stains. It’s essential to address spills as quickly as possible.
While the use of leather cleaner or conditioner is not specifically recommended, if you choose to use one, ensure it is suitable for nubuck furniture. Test it on an inconspicuous spot to confirm it doesn’t alter the look or feel of the nubuck once dried.
To prevent fading, avoid exposing your Meridian Leather to direct sunlight and consider periodically rotating your cushions.
Keep in mind that natural wood is vulnerable to heat and water damage, and we treat our woods delicately to maintain their inherent beauty, particularly with our reclaimed woods. To prevent rings and stains, place coasters, trivets, and placemats under food and beverages. Exercise caution when placing or moving heavy or sharp objects on the tabletop to avoid scratches.
For routine cleaning, use a soft, dry cloth or a feather duster to remove regular dust and dirt. In the event of spills, promptly wipe them up with a clean, dry cloth, aiming to address them as swiftly as possible. When wiping down your table, use a lightly dampened cloth and wipe the entire tabletop to ensure even wear of the finish. It’s normal to observe a bit of color transfer on the cloth during this process.
Regularly wipe the tabletop with a clean, damp cloth to prevent the accumulation of dirt or crumbs in the pits on the stone’s surface. You can also use a handheld vacuum or a soft brush to remove dust or debris.
Act quickly in the case of spills, particularly considering travertine’s fibrous structure. Use a clean, dry cloth to wipe up spills promptly and prevent staining. For stubborn stains, apply a small amount of mild dishwashing liquid. Avoid using harsh or abrasive cleaners.
Exercise mindful care to prevent damage to this natural material. Refrain from placing food or beverages directly on the tabletop whenever possible. Always use coasters or trivets, especially when dealing with acidic foods like coffee, wine, and tomatoes.
If your new furniture arrives before your space is prepared for it, we recommend storing your piece in a climate-controlled environment away from the elements. Opt for a dry location with low humidity and no direct sunlight for optimal storage conditions.
While it’s safest to keep your products in their original boxes, remember to inspect the order shortly after delivery to ensure it wasn’t damaged in transit. Any issues must be reported within 5 days of receiving the order.
Additionally, store your products upright, with arrows on the box indicating the top and bottom. If you stack your boxes, place equal-sized packages on top of each other.