Frequently Asked Questions


What are the delivery times for Custom Sofas

We take into consideration multiple factors when providing an estimated delivery lead time, including the current shipping climate, the handmade nature of our products, and industry-wide retail events. We aim to minimize any disruptions and will keep you informed at every stage, from purchase to delivery. If you have any further questions about our lead times, please feel free to get in touch at

How do I track the progress of my order?

While we’re in the process of enhancing our order tracking system, our Customer Experience team is here to offer the most comprehensive updates on your order status. We’ll also ensure you stay informed at key points, receiving email updates at significant stages, upon manufacturing completion , upon shipment, and when we’re preparing for delivery.

Any further inquiries? Feel free to connect with us through live chat during 11am to 7pm eastern time or email us –

How can I update my order details?

To initiate any changes to your order, reach out to us at or Calling at 905-799-8877 , providing your order number and details of your request, and we’ll update you about changes.

How do I go about canceling my order?

For standard order items, cancellation is free of charge until they ship from our distribution center. However, if you cancel after it leaves the distribution center, a 10% restocking fee will be deducted from your refund. We’ll notify you about a week before your piece arrives, once production is complete.

As for ready-to-ship items, the cancellation window is brief, typically within a couple of days, as they are directly sourced from our distribution center inventory. If you wish to cancel a ready-to-ship order, please reach out to our team at your earliest convenience.

For cancellation requests or any inquiries related to cancellations, get in touch with us at

Do you provide financing options?

Certainly! We offer 12 months no interest payment plans Flexiti .

To explore financing offers, simply click on the Flexiti icon during checkout (you’ll need to create an account if you don’t have one). Opt for “pay in installments” as your payment choice. Flexiti will prompt you with a few quick questions and generate personalized payment plans for your consideration. Review the terms and proceed to complete your purchase.

Please be aware that modifications to Flexiti orders are not possible. If you require any changes, reach out to our team at

Are there any authorized retailers that carry Sofastudio furniture?

No, Sofastudio furniture and slipcovers are exclusively available for purchase through our official website. Products bought from third-party resellers do not qualify for our warranty or adhere to our company policies.

We take pride in designing, manufacturing, and directly delivering our furniture, allowing us complete oversight of the entire production line. Our confidence in standing behind the integrity of our products stems from this end-to-end control. When a product is obtained through a reseller, this visibility is compromised, and we cannot fully ascertain the impact of their previous handling and care on the product’s future.

Is it possible to make a substantial order for a design project or business?

Certainly! If you’re considering a substantial order for a design project or business, you can explore our Trade Program or get in touch with us directly at


What is the cost of shipping?

Shipping is entirely free, and we provide two delivery service choices—complimentary threshold delivery and white glove delivery, which incurs a fee of $100.

Opting for white glove delivery is advisable when ordering large items, such as a sectional, or when dealing with a challenging delivery path, such as a walk-up apartment building.

Are there any items available for immediate shipment?

Indeed, we usually have ready-to-ship items that is ready to ship in 1 week approximately. To check the quick ship stock availability, please email at with the sofa and colours you are looking for.

Please note that during sale periods, we request an additional 7-10 business days to ship your order. While we strive to meet the estimated 2-3 week delivery lead time, increased order volume may affect the dispatch timeline.

What distinguishes threshold delivery from white glove delivery?

We provide two delivery services: complimentary threshold delivery and white glove delivery, which incurs a $100 fee.

With threshold delivery, your shipment will be left at the front door of your house or apartment by our delivery carrier. On the other hand, if you choose white glove delivery, our delivery carrier will bring your shipment into the room of your choice, unpack the product, and handle any necessary assembly. Additionally, the team will offer to remove the packaging, but it’s advisable to accept this only if you’re confident that you won’t be returning or exchanging the item, as returns without original packaging will be subject to a 10% restocking fee.

For large items like sectionals or if you’re dealing with a challenging delivery path, such as a walk-up apartment building, we recommend opting for white glove delivery.

What is the process for delivery?

The majority of our products are delivered through complimentary scheduled delivery. Our delivery partner will contact you to arrange a convenient time window. On the scheduled delivery day, they will bring the item to your doorstep.

Alternatively, you have the option to choose white glove delivery for an additional $100 during checkout. This mirrors the scheduled delivery process, but with the added benefit of our carrier bringing the item into your chosen room, unpacking it, and disposing of the packaging materials if you prefer.

Important to note: A signature is required for all deliveries (excluding those handled by UPS).

What's the proper way to measure for delivery?

Ensuring accurate measurements of your space is a critical step in the order process, and it’s easy to overlook crucial details.

Take note of the height, width, and depth of doorways, hallways, stairwells, and elevators leading into your home, as these factors can significantly impact a smooth delivery. We recommend allowing an extra 1-2 inches for added flexibility.

It’s important to be aware that deliveries that don’t fit are subject to a 10% restocking fee. Carriers may decline delivery if they perceive that an item won’t fit, so taking the time to measure accurately is essential.

Which shipping carrier will handle my order?

For larger items such as sofas, we rely on reputable third-party carrier partners. Meanwhile, for smaller items like slipcovers, we use UPS for shipping.

Can you postpone the delivery of my order?

If the initially provided estimated delivery lead time is no longer suitable, kindly contact us at at your earliest convenience.

We can accommodate free shipment holds at our distribution center for up to 30 days. If you require an extension beyond this period, a fee may apply.

In cases where your order has already departed our distribution center and is on its way to the local hub, our delivery partner can keep it at their facility for up to 30 days without incurring additional fees.

Important note: Orders held for the entire duration of a hold contract and subsequently canceled are not eligible for a fee refund.

What should I do if my order sustains damage during delivery?

In the unfortunate event that your item arrives damaged, please reach out to our team at within 5 days of receiving the delivery, and we’ll assist you in obtaining a replacement.

If it’s only the slipcover that’s damaged, there’s no need to return the entire item. However, we kindly request that you send back the damaged slipcover once the replacement arrives, regardless of its condition. Analyzing returns provides valuable insights for us. The replacement parcel will include a pre-paid return label, and you can use the packaging to send the original slipcover back to our distribution center.

Is international shipping available?

For information on international shipping options, kindly send an email to Please be aware that orders shipped outside the contiguous United States are considered final, ineligible for return, replacement, or exchange, and void of warranty.


Where are your products manufactured?

All our Sofas and Sectionals are designed and Handmade in Canada in our own Manufacturing Unit by our experienced artisans. We do not have any middleman , as we manufacture all our sofas and directly sell to customers.

Which fabrics are most suitable for households with kids and pets?

Nobody understands your home better than you, and it’s your unique insight that can accurately determine which materials align with your lifestyle, family dynamics, or furry companions.

Anticipating occasional spills? Opt for fabrics that allow for spot cleaning and choose colors less likely to fade after washing. If your pets have a habit of treating sofas like scratching posts, consider fabrics with heavier weights and tighter weaves.

It’s essential to note that while these fabrics aren’t classified as performance fabrics and aren’t indestructible, we refrain from coating them in chemicals. From a health and wellness perspective, all our fabrics are life-friendly. Our natural and recycled fabric options withstand daily wear and tear admirably and are relatively easy to clean as long as you adhere to our care instructions.

Why are certain products not offered in Washed Cotton Linen?

Washed Cotton Linen stands out as our lightest fabric, cherished for its refreshing crispness, contributing to its status as one of our best-sellers. Its pleasantly lightweight nature naturally develops a subtle crimp and slight give during the weaving process.

As wonderful as these characteristics are, they may not be the best fit for our fixed collections like Aria and Olea, which feature slipcovers attaching to the underside of the frame using Velcro. A crinkly, slightly stretchy fabric may not showcase its best qualities when pulled taut and anchored into place.

Considerations of longevity also play a role. While Washed Cotton Linen boasts durability, excessive tugging, stretching, and Velcro use pose a risk for over-stretching, sagging, and tearing, especially given the lightweight nature of the fabric. As a result, we limit its availability to collections with slipcovers that hang freely.

What is Thread-Dyed fabric?

Thread-Dyed Cotton Linen is a blend of cotton and linen, similar to some of our other fabric families. The primary distinction, as implied by its name, lies in the dyeing process. Unlike our other fabrics that are dyed after the weaving process, Thread-Dyed Cotton Linen involves dyeing each individual yarn before weaving the fabric sheets.

This method saturates every thread with pigment prior to weaving, resulting in striking color depth and variation. It allows us to offer a product that is both colorfast and relatively easy to care for.

What is Meridian Leather?

Meridian Leather stands out as a distinctive nubuck leather, which we consider to be among the most luxurious leathers available.

Crafted from full-grain French hides, these hides undergo a drum-dying process for rich and deep coloration. Following that, they are meticulously hand-sanded for hours to achieve a irresistibly soft and remarkably worn-in texture. Describing it as just any leather would be akin to categorizing cashmere as merely any fabric.

Noteworthy is its suede-like quality, although it’s important to clarify that, unlike actual suede, Meridian Leather uses the top (stronger) side of the hide. These are full-grain hides—regarded as the highest quality leather in the market—double-stitched at every seam, designed for enduring durability and pleasure over an extended period.

We acknowledge that leather may not be everyone’s preference, and particularly, Meridian Leather might not appeal to everyone. It exhibits natural color variations and requires a bit more care than a cotton slipcover. However, if you’re seeking something less conventional, truly indulgent, and significantly softer than the typical shiny leather, Meridian Leather is sure to capture your heart.

What sets Feather Down and Poly Fill apart?

Despite their strikingly similar appearance and feel, Feather Down and Poly Fill cushions share subtle distinctions. Our shredded Poly Fill is meticulously crafted to replicate the luxurious, sink-in sensation typically associated with feather-filled cushions. In fact, at times, it’s challenging to discern the difference.

Poly Fill comprises entirely vegan poly fiber, offering an animal-friendly alternative. On the other hand, Feather Down combines ethically-sourced feather, ethically-sourced down, and vegan poly fiber for a harmonious blend.

Both fills are loose, avoiding the rigidity of solid foam blocks, allowing the contents to shift and conform to your preferred comfort zones over time. Regular fluffing is highly recommended for both Feather Down and Poly Fill cushions to maintain their aesthetic appeal and ensure they retain their delightful plumpness.

What materials make up your cushions?

Irrespective of the chosen fill, our cushions follow the same construction process.

Each seat cushion features a foam core, providing essential structure for durability and stability—ensuring you won’t sink too deep into your sofa. In addition to this, all seat cushions, whether filled with Feather Down or Poly Fill, include a substantial amount of vegan poly fiber. This soft and durable material contributes balance, even in the case of feather and down cushions, leaving a bit less than a third for your selected fill.

For Feather Down orders, the remaining loose fill comprises a 9:1 feather to down ratio to maintain the desired level of support. In the case of Poly Fill orders, this portion consists solely of more vegan poly fiber.

What is high-density foam?

“High-density foam” is a frequently employed material in furniture construction to provide structural integrity and stability. As a general guideline, the greater the density, the more enduring the foam—and consequently, your furniture—will retain its shape. Typically, a foam density of 23kg/m3 or higher is classified as high density.

How does cushion density differ from firmness?

Density refers to the measurement of mass per unit volume—essentially, how much material is packed into a given space. On the other hand, the “firmness” of foam is gauged by the amount of pressure needed to compress it. It’s important to note that two pieces of foam can share the same density while exhibiting varying degrees of firmness.

What materials compose the frames?

Our frames are crafted from kiln-dried hardwood and reinforced with plywood, ensuring a sturdy and durable foundation. To enhance stability, the frames are further reinforced with corner blocking. The construction is completed with high-tenacity webbing and spring suspension systems for added support.

Can I transform modular styles into a larger sectional?

Absolutely! Modular sectionals are designed for versatility, allowing you to adapt and expand them according to your evolving needs. Add components until your sofa becomes expansively grand, or rearrange sections to create a chair and loveseat set. The possibilities are limitless!

If you’re interested in placing an order or obtaining a quote for individual components of a sectional, feel free to contact us at Please be aware that all individual modular pieces are considered special orders and are final sale—they cannot be returned or exchanged.

Can the sectional ottomans be detached?

Absolutely! Every one of our sectional components is equipped with a zinc alligator clip mechanism underneath, enabling the ottomans to be easily detached and reattached.


What's the recommended cleaning method for my slipcover?

We recommend to use hand steam cleaner on seat and back cushion covers for cleaning with mild detergent.

What's the optimal approach for pre-treating or spot-cleaning a spill?

Accidents happen. When they do, it’s crucial to act swiftly by blotting excess liquid with a clean, dry cloth or removing standing spills, like ketchup, with a spoon. Avoid rubbing, as it can push the spill deeper into the fabric fibers, exacerbating the situation.

Spot-cleaning is a nuanced process and isn’t universally suitable for every fabric. Our hand-dyed linens (Light Weight Linen, Medium Weight Linen, and Washed Cotton Linen) are especially susceptible to fading and discoloration with spot-cleaning. In contrast, fabrics like our Thread Dyed Cotton Linen and Recycled Faux Fur respond well to spot cleaning within the confines of their care instructions.

How should I care for my slipcover?

In essence, your Sofastudio won’t maintain a picture-perfect appearance at all times—and that’s intentional! Slipcovers, unlike traditional upholstery, aren’t tightly secured and will shift as you sit on them. Natural, untreated fabrics will naturally develop wrinkles, creases, and a relaxed patina over time. While we embrace the casually chic style of our slipcovers, there are ways to uphold their tidy look without compromising their “artfully breezy” charm.

A steamer is a fantastic tool for effortlessly smoothing out wrinkles, providing both a neat appearance and a sense of relaxation. Even a compact handheld steamer can do the job effectively.

For any uneven skirts or slightly off-kilter seams, a bit of strategic adjustment (paired with your trusty steamer) can work wonders. Removing the seat cushions allows you to tweak the entire slip, ensuring it aligns with your preferences. Tuck any loose fabric into the frame to maintain a tidy and refined appearance.

How should I care for the cushions?

It’s essential to understand that these aren’t your typical rigid, upright foam sofas. They’re designed to exude a relaxed, lived-in vibe—complete with a bit of shrugging, slouching, and signs of life. Embracing these characteristics is part of the charm. To maintain the plump and lofty appearance of your cushions, make a habit of giving them a good fluffing every now and then. Not only will this contribute to a longer-lasting and visually appealing sofa, but it will also ensure that the cushions wear in more evenly over time.

How can I prevent my slipcover from fading in the sun?

While our fabrics undergo rigorous testing to meet industry standards for colorfastness and fade resistance, it’s important to acknowledge that all materials experience some degree of fading over time. Notably, we refrain from applying any additional chemicals to our slipcovers, such as water or stain repellants, flame retardants, or sun protection.

To minimize the risk of accelerated fading, avoid placing your piece directly in the sun’s path or in close proximity to heat sources like radiators. Dark and highly pigmented colors tend to be more susceptible to fading as they absorb light and heat. Periodically rotating your cushions is another effective measure to promote even wear and maintain the vibrancy of your slipcover.

Is it typical for my slipcover to experience fading in the wash?

We take the precaution of pre-washing our fabrics during production to eliminate any surplus dye. Nevertheless, it’s normal to observe some subtle fading during the initial wash of your slipcover, especially when dealing with natural linen or cotton. Fabrics like our Light Weight Linen, Medium Weight Linen, or Washed Cotton Linen, which are pigment-dyed, can be particularly prone to fading in the wash.

Dark and vibrant fabrics contain a higher saturation of pigment in their fibers compared to lighter, more subdued tones. Therefore, encountering a bit of runoff during the first wash at home is not uncommon. Consider it akin to the process recommended for a good pair of dark denim jeans—washing them in cold water before wearing to remove excess dye, set the color, and prevent color transfer.

How should I store my piece if I'm not ready to use it?

If your new furniture arrives before your space is prepared for it, we recommend storing your piece in a climate-controlled environment away from the elements. Opt for a dry location with low humidity and no direct sunlight for optimal storage conditions.

While it’s safest to keep your products in their original boxes, remember to inspect the order shortly after delivery to ensure it wasn’t damaged in transit. Any issues must be reported within 5 days of receiving the order.

Additionally, store your products upright, with arrows on the box indicating the top and bottom. If you stack your boxes, place equal-sized packages on top of each other.