Shipping And Delivery

At our company, we’re not just about sleek designs – we’re serious about shipping too! We’re all about quick, budget-friendly, and transparent service. Check out our shipping options below.

We take the health and safety of our valued customers, hardworking team, and community seriously. That’s why we’ve made front door delivery the default option all over Canada as part of our COVID-19 response.

Front door delivery( $59 FREE )

Our default delivery option is now Front Door Delivery, which entails:

  • We’ll deliver your item(s) to the front door of your house or apartment on the scheduled day and time.
  • You’ll receive a notification on delivery day when our team is approximately 30 minutes away.
  • Your signature won’t be required; our team will simply photograph your order at your doorstep as proof of delivery.
  • If you reside in a multi-unit apartment building, we’ll deliver to your front door whenever feasible. If your building restricts access to non-residents, our team will deliver to the closest point to your home that they can safely access.

Front Door Delivery is free for orders $1599 and above, and costs $59 for all other orders.
Small items and items under $200 will be shipped through courier, and will incur a shipping fee of $29.

Inside room( $199 $100)

Our $100 In-Room Delivery service provides additional assistance from our team. Here’s what you can expect:

  • We’ll transport your order beyond the doorstep and into any desired room. Our team always brings shoe covers to maintain the cleanliness of your home.
  • While we don’t unbox the item, we offer some useful tips on how to unbox like a pro.
  • Our delivery teams comply with local mandates and guidelines, and masks are optional in some areas. However, if you request that masks and/or gloves be worn during your delivery, we’ll be happy to oblige.
  • You’ll receive a notification on delivery day when our team is approximately 30 minutes away.
  • We’ll require your signature to confirm the delivery.

Inside+Assembly ($399 $199)

If furniture assembly isn’t your forte, choose our In-Room + Assembly Delivery service for $199 to start enjoying your purchase more quickly.

  • We’ll bring your order beyond the doorstep and into any desired room. Our team always brings shoe covers to maintain the cleanliness of your home.
  • Our delivery teams follow local mandates and guidelines, and masks are optional in some areas. However, if you request that masks and/or gloves be worn during your delivery, we’ll be happy to oblige.
  • We’ll assemble the furniture for you, so you can relax and admire your excellent taste.
  • We’ll require your signature to confirm the delivery.
  • Our delivery teams can’t install items that will permanently modify your space, such as anti-tipping hardware or securing items to your walls. To determine how much assembly your items require, refer to the Assembly Instructions found on each product page.

Free Shipping

  • Orders of $1599 or more before tax qualify for free Front Door Delivery.
  • If you live outside our standard service area, additional fees may apply.
  • You’ll receive a $59 discount on any additional fees quoted at checkout.
  • The discount can be applied to In-Room and In-Room + Assembly Delivery options
  • With the discount, the In-Room Delivery fee will be $100.
  • With the discount, the In-Room + Assembly Delivery fee will be $100.

Shipping Beyond Our Standard Service Area

Our aim is to provide cost-effective and competitive delivery choices to all customers who shop with us across Canada.

To determine the shipping cost to your location, input your zip/postal code during checkout, and the shipping fee will be presented in the order summary.

If you reside beyond our regular service region and need to initiate a return or exchange, we are available to assist you. However, we do not provide free exchanges for areas outside our standard service zone. While we waive your return shipping charge, you will incur an additional forwarding shipping cost for any replacement item(s).

Please reach out to us for more information or if you have any questions about shipping charges.

Measuring Your Space

Each product page displays the product and box dimensions. We suggest measuring your space beforehand to ensure that the product is a suitable fit and can be moved into the intended room with ease. Typically, the width of the door should exceed the height of the box. It’s important to keep in mind the following factors:

  • Obstructions behind the door
  • If you live outside our standard service area, additional fees may apply.
  • Narrow corners
  • Hallways or internal doors
  • Stairways (including their length)
  • Elevator measurements

Scheduling Your Delivery

When your order is prepared for delivery, we will contact you with details about the delivery schedule and what to anticipate on the day of delivery. Our team will arrange a specific date and time to transport your new furniture, so you don’t have to worry about unexpected arrivals.

For smaller items, we typically use courier services. These deliveries are not pre-scheduled, but we will provide you with tracking information so you can anticipate their arrival.

Delivery Day

Are you anticipating a delivery? Here’s what you can do to prepare for the big day:

  • Ensure that the area where you intend to place your new item(s) is clear and has sufficient space for assembly.
  • You will receive a notification on the day of delivery when the team is roughly 30 minutes away.
  • If you reside in an apartment building, confirm if you need a Certificate of Insurance for deliveries beforehand.
  • For front door deliveries, we will transport the boxes to your front door. If you reside in a multi-unit apartment building with access limitations for non-residents, our team will deliver to the closest point to your home that they can safely access. If you reside in a walk-up apartment, please notify us ahead of time.
  • For In-Room and In-Room + Assembly deliveries, our team will enter your home wearing masks (if requested) and protective shoe covers.

Unboxing and Box Removal

To avoid incurring repackaging fees if you wish to exchange or return your item(s), our delivery teams will not discard the boxes. Please ensure that you flatten the boxes and store them until you are certain that the delivery piece is suitable for you. Our repackaging fee is as per the product.

Certificate of Insurance

If your building necessitates a Certificate of Insurance for delivery, we can assist you in setting one up after you place your order. Please send us an email at and, if feasible, provide a template from your building management since some buildings may require a particular format. If you don’t have a template, you can simply give us the name, address, and the dollar amount you want on the COI.

Local Delivery Partners

If your account indicates that your order has been passed to a local delivery partner, they should be contacting you within approximately two business days to arrange the delivery. If you haven’t received any communication from them after this period, please get in touch with us, and we will either follow up on your behalf or give you their direct contact number.

Refused Delivery

If you have declined your order during delivery, please inform us, and we will gladly exchange it for another item that better suits your needs. In this case, we will not charge any additional shipping fees and will only charge or refund you for any price difference between the products.

Otherwise, refused orders will be treated as returns. Once we receive the item back at our warehouse, you will be refunded the price of the item, excluding a return shipping cost of $49. We cannot refund your original shipping fee since the delivery has already been provided. If we do not receive any notification of a refused delivery from you, there may be a delay in processing the refund.

If the item was refused due to damage or defect, please send us photographs so that we can evaluate and resolve the issue.

Estimated Delivery Windows

We cannot guarantee the exact delivery date for our orders, but we do provide delivery estimates based on stock availability and anticipated shipping routes. These estimates are updated in real time and can be found on the product page, indicated by a delivery truck icon.

For larger items, a local delivery team will reach out to you once your order is ready to schedule an appointment for delivery. You can access the most up-to-date shipping ETA by logging in to your My Account page, which will reflect the most recent information available. However, please note that we do not offer expedited shipping options for any orders.

Split Deliveries

To ensure a single delivery fee and date, we typically wait until all items in your order are in stock before shipping it out. However, if any of the items are on backorder, they may delay the delivery of the rest of your order. During checkout, we offer the option to receive your in-stock items sooner. If there is a difference of at least 5 days between the end of the first estimated delivery window and the second, we will split the deliveries for free. Otherwise, separate shipping fees will apply if you opt for separate deliveries.

Please note that additional shipping charges may apply if you live outside our standard shipping area. Smaller items may be split and shipped separately via courier, resulting in earlier delivery than other pieces in your order. You can track your order status on your My Account page.

Out of Stock

If an item is currently unavailable and we don’t have an estimated time of arrival (ETA), you can choose to receive a notification when it becomes available again. However, if an item has a “Back in stock in X weeks” message on the product page, you can enter your ZIP/postal code to receive an estimated delivery window, which may be subject to transit delays. In case of any delays, we’ll notify you via email as soon as the product is on its way from the manufacturer to our warehouse.

Order Holds

If you prefer to receive your order on a later date than the estimated delivery window, you can add delivery instructions during checkout or contact our Care team. Kindly include the specific date you prefer for your delivery and we will temporarily place your order on hold. We can hold your items for a maximum of 30 days.

Delivery Date Requests

At the time of placing your order, we cannot guarantee a specific delivery date. However, we will provide you with an estimated time of arrival (ETA) window during checkout. If you would like to request a delivery date within or slightly after this window, you can add delivery instructions at checkout or contact our Care team. The carrier will do their best to accommodate your request if the item arrives at their facility in time.

Please note that delivery appointment availability varies depending on your local delivery partner. You will only be able to make an appointment once your order is at their facility. We cannot guarantee a specific delivery day, but deliveries are typically made on weekdays between 9am and 5pm. If you need a delivery outside of these hours, please inquire with the local delivery partner when they contact you to arrange a delivery date

We will keep you updated throughout the process as your order is processed and shipped from our local warehouse.


To cancel your order, go to your My Account page and click the ‘Cancel Order’ button next to the item you wish to cancel. You will receive a confirmation email shortly after.

If your order has not yet shipped, we will provide a full refund. However, if it has already shipped, a return shipping fee will apply to send the item back to us. Please note that it may take up to 10 business days for your credit card provider to process the refund and for it to be reflected on your balance.

Haul-Away Services

At this time, we do not provide any furniture removal or disposal services for previously owned or used items.

Shipping + Delivery FAQ

  • I haven’t received any information about my delivery, even though the first day of the estimated delivery window has passed. What should I do?

Once your order is ready, we will notify you via email and text message with the delivery date and estimated arrival window. Typically, you can expect to receive this information within your ETA window.

  • Is there an issue with my order if it’s still in the Processing status?
    Until your order reaches a fulfillment center close to your delivery address, it will be marked as “Processing”. Once it is on its way to you, its status will be updated accordingly.
  • Can you explain the meaning of the different order statuses?

Processing: Your order has been received and is currently being processed. For items with longer estimated delivery times, they may be coming from overseas and can remain in this status for several weeks. We’ll always consider this time when providing an estimated delivery window.

In Transit: Your item is on its way to a delivery center near your location. You will receive an email or text message when your delivery is ready to be scheduled. Typically, you will receive your delivery schedule within the ETA window.

Scheduled: We have provided you with a specific delivery date and window for your item(s).

Delivered: Congratulations on your new home addition! Your item has been successfully delivered.